Privacy policy

Last updated: June 14, 2026

Welcome to SÓRA. We respect every user's right to privacy and protect the personal data you provide when using our website.

1. Data we collect

We may collect the following information:

  • First and last name;
  • Phone number;
  • Email address;
  • Delivery address;
  • Order information;
  • Data automatically collected by the browser, such as IP address, device type, cookies and other technical data.

2. How data is used

Collected information is used for:

  • Processing and fulfilling orders;
  • Contacting the customer about an order;
  • Arranging delivery;
  • Improving the website and service quality;
  • Sending order notifications;
  • Meeting legal requirements.

3. Sharing data with third parties

We do not sell or transfer personal data to third parties, except in the following cases:

  • When it is necessary for order delivery;
  • When required by law;
  • When the user has given consent.

4. Cookies

The site may use cookies for correct operation, analytics and improved user experience. Cookies can be disabled in browser settings, but some site functions may not work correctly.

5. Data protection

We take reasonable organizational and technical measures to protect personal data against unauthorized access, modification, disclosure or destruction.

6. Data retention

Personal data is stored only for the period necessary for processing purposes or according to legal requirements.

7. User rights

The user has the right to request information about personal data, correct inaccurate data, request deletion when storage is no longer required and withdraw consent.

8. Contact information

For questions about personal data processing, you can contact us:

SÓRA

E-mail: info@sorabags.md

Website: sorabags.md

9. Policy changes

We reserve the right to update this privacy policy. The current version is always published on this website.